Administer and configure Jira Cloud (Software and Service Management) and Confluence Cloud environments for multiple lines of business.
Partner with Product Owners, Scrum Masters, Release Train Engineers and Software Engineers to implement Jira structures aligned with Amex’s Scaled Agile Framework (SAFe) and enterprise Agile standards.
Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking.
Manage user access, roles, and permissions through Atlassian Access and SSO integrations with Amex identity platforms.
Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow).
Support governance and compliance by ensuring configurations align with Amex security and audit standards.
Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.
Develop documentation, training materials, and best practices to promote consistent usage across business units.
Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams.
Support user adoption of Atlassian's Rovo AI capability.
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