Customer Service Representative Job at Tailored Management, United States

  • Tailored Management
  • United States

Job Description

Customer Service Representative

Location: Oriskany, NY – Must live within 1 hour commute Training is Onsite (3-5 weeks)

Pay Rate: $20/hr (W2, Weekly Pay + Benefits) Assignment Length: 3-6+ months (Extension/Conversion possible, based on performance, Business need) Start Date: ASAP

Training & Schedule: Training: 3 weeks (Mon–Thu onsite, Fri virtual) | 8:00 AM – 5:00 PM EST | No time off during training Nesting: 2 weeks (extended training support Post-Training: Remote with occasional onsite visits for meetings/events Work Hours: Shifts between 8:00 AM – 11:00 PM EST, Monday–Friday (must be flexible)

Role Overview

Join the Dental Global Customer Solutions team as a Customer Care Advocate, providing professional, empathetic support to dental customers. You'll respond to calls and emails, research policy details, process transactions, and deliver exceptional service experiences.

Key Responsibilities
  • Handle inbound customer inquiries via phone/email
  • Provide accurate info on products, policies, and claims
  • Process requests using systems like Salesforce, Word, and Insight
  • Build trust through strong communication and empathy
  • Uphold service standards while resolving issues efficiently
Requirements
  • High School Diploma or GED
  • 1+ year customer service experience (call center, retail, or hospitality)
  • Comfortable navigating multiple computer systems and screens
  • Flexible availability Mon–Fri, 8 AM – 11 PM EST
  • Must live within 1 hour of Oriskany, NY
Preferred
  • Call center experience
  • Dental/insurance knowledge
  • Salesforce familiarity
  • Strong multitasking, listening, and typing skills

Job Tags

Weekly pay, Immediate start, Remote work, Monday to Friday, Flexible hours, Shift work

Similar Jobs

AuraOne Human Data

QA Engineer Job at AuraOne Human Data

 ...debugging traces, and developer-facing AI outputs against real-world correctness standards. Reviewers reproduce failures, write the unit test the model should have written, and explain the fix so the modeling team can target the gap. Why this role matters Engineering... 

K.A. Recruiting

Histology Technician OR HT OR HTL Outside of Manchester Job at K.A. Recruiting

 ...Histotech Or Histology Technician OpeningNew Histotech or Histology Technician opening at a state of the art laboratory located in Southern New Hampshire! This Joint Commission and CAP accredited laboratory is looking to add a permanent and full time Histotech to their... 

University of Mary

Flooring and Ceiling Installer Job at University of Mary

 ...Flooring and Ceiling InstallerThe Flooring and Ceiling Installer ensures that day-to-day operations and events are carried out in a timely, efficient, and effective manner. She/He works in assigned areas to ensure that they are maintained at the highest possible standards... 

Amazon

Sr. Program Manager DA Eligibility, Worldwide DSP Performance Job at Amazon

The Sr. Program Manager, Eligibility is a cross-functionally strategic, analytical, and influential role responsible for leading the end-to...  ...base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units... 

VNS Health

Children’s Mobile Crisis Family Advocate Job at VNS Health

VNS Health seeks a Family Advocate for the Childrens Mobile Crisis Team in New York City. This role supports children and families in behavioral or emotional crisis through rapid, community-based response. The Family Advocate conducts intake, provides emotional support...